HOW CAN WE HEIP YOU?
Frequently Asked Questions
Q: How do I place an order?
Option 1: Add jerseys Individually
Best for smaller teams (up to 10 players)
How it works
1.Select your jersey from our collection.
2.Customize each jersey(Player Name, Number, Size, etc.).
3. Click “Add to Cart”.
4. Repeat for each player
5. Review your cart, then checkout.
Option 2: Let us handle it for you!
Recommended for teams larger than 10 players
How it works
1. Download and fill out our easy-to-use [ Team Order Excel Templatel ]
2. Email the completed file to our support team at [email protected]
3. We’ll create the order and send you a payment link within 24 hours.
Q: How to track my order?
If you are a registered member of our website, you may track your order using the “Order Inquiry” link. Or, our Customer Service can help you track your order. And when we get the tracking number from the express company, we also can send it and the tracking link to track the parcel’s status.
Of course, after your order is shipped, you will receive an email in your mail, which contains the tracking number, and you can use tracking number to check the latest status of your order on this page.
Q: How long will I get my custom jerseys?
Typically, it takes about 5-7 business days to prepare your order, and shipping time is 8-10 business days. If your order choose Expedited shipping,the production time of the jersey is 5-7 business days, the shipping time is 3-5 business days.
Receiving Time=Production Time+ Shipping Time.
If you need to know more about the production time and delivery time of your order, you can check it on this page Or contact us by email [email protected]
Q: How do you send my personalized jerseys?
We are proud to use DHL/USPS as our primary carrier. Our production time will be the same and shipping costs vary depending on where the order is going.
Q: How do I find the custom jerseys I want to buy?
Find on home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and you will to transferred to the product page. You can choose the item you want to buy here.
Q: How do I return the items to your company?
Our personalized jerseys cannot be returned unless it is defective or damaged. Please refer to our Refund Policy on Damaged/Misprinted Items or please contact our customer service for help.
Q: How can I make a payment for multiple bulk orders?
Bulk order has three payment methods.
The first one is for you to choose a jersey that you like, fill in the customization information and corresponding size, add the jerseys one by one to the shopping cart. Then make the final payment together.
The second option is for you to send me a link of the product you like, send me the table of order information together, and I will send you an invoice link or email for your payment.
The third way is for you to choose a jersey that you like, choose a size and customization information, then choose a few pieces according to the quantity you need, and make the payment directly. After the payment is successful, tell me the order number and the customization information and size corresponding to each jersey, and I will make and ship the jerseys for you according to your requirements.
Q: How do l make my favorite custom jerseys that l didn't find online?
Please contact us and tell us what’s your idea. We would be happy to send you a free mock-up of your design and a modest price quote based on exactly what you want.
Q: What is the quality of the jersey?
As the original manufacturer, we ensure that all our products have undergone rigorous testing and development to guarantee the highest quality.We dedicate hundreds of hours to meticulously crafting each item, ensuring not only high-quality standards but also comfort, durability, and longevity.
Q: How can I personalize my jersey?
You have the option to personalize your purchase with a name, number, or custom design. Whether it’s for yourself, your family member, your friend, or your team, you can include any desired name or nickname.
Additionally, we provide free design services to assist you in creating and adjusting your design. If you require assistance, please reach out to us with your ideas; we’ll gladly provide you with your customized design at no extra cost.
Q: Are there discounts for bulk orders?
For bulk customization orders, we offer more competitive prices.
Please get in touch with our customer service team for detailed pricing and discount information based on your order quantity. We will tailor the most cost-effective solution according to your specific needs.
Q: How should I get a quote for bulk order?
To receive a quote efficiently, visit our bulk orders page.
Simply complete the Quote Form, and one of our customer representatives will contact you within 24 hours with a quote. For any special requirements or inquiries, feel free to email us at [email protected] or call +1(785)218-7244; we are here to help.
Q: ls it feasible to purchase jersey without customization information?
Yes, we offer blank versions of the jersey without any branding or logos. You can select the blank option when making your purchase.
Q:How can l locate a particular color jersey?
To find a jersey in a specific color, you can use our website’s color filter or browse through our color categories. This will help you easily identify and select the color you desire.
Q:Aside from the given position, is it viable to position the logo elsewhere?
Of course, we provide customization options for logo placement. You can choose to have the logo positioned in various locations on the jersey, according to your preferences. Simply specify your preferred logo placement during the customization process.
Q:Is there support for personalizing jerseys with renowned team logos or team names?
Regrettably, we are unable to incorporate the team logo or team name onto the clothing you desire, citing intellectual property and trademark considerations.
Q:How do l find the custom jerseys l want to buy?
Find on home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and you will to transferred to the product page. You can choose the item you want to buy here.
Q:What the difference is between stitches and printing on a jersey?
Stitches, also known as embroidery, involve sewing the design or logo onto the jersey using a needle and thread. This method creates a textured, raised effect on the jersey, with the design appearing as if it is woven into the fabric. Stitches are typically more durable than printing and can withstand multiple washes without fading or peeling.
Printing involves applying the design or logo onto the jersey using ink or pigment. This method creates a flat, smooth effect on the jersey, with the design appearing as if it is printed onto the surface of the fabric. Printing can produce more intricate designs with a wider range of colors.
Q:How do l change my order or cancel my order?
Since your personalized jerseys are one-of-a-kind and made just for you, a $20 customization fee per item is included in your purchase.
lf you would like to change or cancel your order, please send us an email with your order number and the reason of the cancellation, and we will try to retrieve it back.
Q:How can I personalize my jersey?
You have the option to personalize your purchase with a name, number, or custom design. Whether it’s for yourself, your family member, your friend, or your team, you can include any desired name or nickname.
Additionally, we provide free design services to assist you in creating and adjusting your design. If you require assistance, please reach out to us with your ideas; we’ll gladly provide you with your customized design at no extra cost.
Q:Are there discounts for bulk orders?
For bulk customization orders, we offer more competitive prices.
Please get in touch with our customer service team for detailed pricing and discount information based on your order quantity. We will tailor the most cost-effective solution according to your specific needs.
Q:How should I get a quote for bulk order?
To receive a quote efficiently, visit our bulk orders page.
Simply complete the Quote Form, and one of our customer representatives will contact you within 24 hours with a quote. For any special requirements or inquiries, feel free to email us at [email protected] or call +1(785)218-7244; we are here to help.
Q:Can I add additional customization notes?
If there are any custom specifications for your order, kindly leave a note in the Order Notes section – such as font preference, color choice, model type, and logo details.Or contact our customer service to let us know what you have in mind.
Q: How should I get a quote for bulk order?
To receive a quote efficiently, visit our bulk orders page.
Simply complete the Quote Form, and one of our customer representatives will contact you within 24 hours with a quote. For any special requirements or inquiries, feel free to email us at [email protected] or call +1(785)218-7244; we are here to help.
Q:How do l find the items size fitting me?
You can refer to Size Guide.
Q:How do l know if the product size is right for me?
We have added a Size Chart to the product details page(below the prices), you can compare it with the Size Chart when you make your next purchase. If you have any questions, you can find our contact information in contact us, thank you for your trust and support.
Q:How do you send my personalized jerseys?
We are proud to use DHL/USPS as our primary carrier. Our production time will be the same and shipping costs vary depending on where the order is going.
Q:Can l change the destination country on my order?
After placing your order, you may not change your shipping from domestic to international and vice versa.
Q:Can the order be expedited?
Please choose expedited shipping when you place your order, and contact us as soon as you place the order, we will arrange expedited production for you, and will ship your order by DHL once your order is ready.
Any questions, please feel free to contact us.
Q:How long will I get my custom jerseys?
Typically, it takes about 5-7 business days to prepare your order, and shipping time is 8-10 business days. If your order choose Expedited shipping,the production time of the jersey is 5-7 business days, the shipping time is 3-5 business days.
Receiving Time=Production Time+ Shipping Time.
If you need to know more about the production time and delivery time of your order, you can check it on this page Or contact us by email [email protected]
Q:What is the fastest time from placing an order to receiving the package?
We offer fast production and delivery for all orders. Production takes 5-7 working days, with shipping times of 8-10 working days for standard delivery or 3-5 working days for expedited shipping.
Overall, our service is at least 2 days faster than most competitors.
We treat all orders as urgent, but if you have a specific request or deadline that you need to meet, we can look to give your order that little extra priority.
All requests for urgent delivery must be made prior to the order being processed and we are unable to take retrospective requests for urgent deliveries.
Q:How do l return the items to your company?
Our personalized jerseys cannot be returned unless it is defective or damaged. Please refer to our Refund Policy on Damaged/Misprinted Items or please contact our customer service for help.
Q:ls my privacy safeguarded?
Kxkshop values its customers and respects their privacy.
We only collect customer information to improve your shopping experience and to communicate with you about our products, services, and promotions.
We do not sell or rent your personal information to third parties.
All promotional e-mails that we send have an easy unsubscribe feature that allows you to be permanently removed from future mailings.
Q:ls my transaction secure?
Protecting the safety of your credit card information is extremely important to us. We use secure technology to protect the security of your credit card information as it is transmitted to us.
As well our site is tested daily by an industry leader for possible threats of identity theft, viruses, spyware, and other online threats.
As an added security feature, we do not store your credit card data on our servers once the transaction is completed, so your card is not at risk of being stolen by a hacker accessing our servers.
Q:How many payment methods do you accept?
It’s available through PayPal/Stripe. If you meet any payment issues when you order, please feel free to contact with our Customer Service, thanks.
Q:Why do you charge my card more than price of your product?
We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand. Note: Since there is exchange conversion, cross-border fees (Charged by issuing bank) and etc., there is a difference between the actual charge and transaction amount, and the proportion will be depending on the bank.
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